Frequently Asked Questions
Does this work with my existing mobile number?
Yes. TradeCapture works with your current mobile number using call forwarding. You don’t need a new SIM, new handset, or new contract.
We guide you through setup step-by-step.
What happens when I miss a call?
When you don’t answer, the call is redirected to our system.
Your customer instantly receives a professional text asking for:
- Name
- Postcode
- Job details
Their response is automatically logged in your private dashboard.
You can then call them back and secure the job.
Will customers know it’s automated?
No — the message feels natural and professional.
It simply lets them know you’re busy and asks for a few details so you can get back to them quickly.
Most customers appreciate the fast response.
Do I need any new hardware or apps?
No.
Everything works with your existing phone.
You’ll access your leads through a simple online dashboard.
That’s it.
What if I already use voicemail?
Voicemail often loses leads because customers hang up.
TradeCapture responds instantly by text instead — which dramatically increases the chance of keeping the job.
We help you adjust your call settings during setup.
How long does setup take?
Around 15–20 minutes.
We handle everything with you on a quick onboarding call.
Can I cancel anytime?
Yes. There are no long-term contracts.
You can cancel your subscription at any time.
What trades is this suitable for?
Plumbers, electricians, boiler engineers, locksmiths, builders — any trade that relies on phone enquiries.
If missed calls cost you work, this is for you.
Do you have any lingering inquiries?
Experiencing difficulty locating the desired information? Reach out for a discussion.
★★★★★
TradeCapture has transformed my business! I used to miss so many calls, losing potential jobs and income. Now, with their auto-logging service, I never lose a lead. The setup was straightforward, and I can focus on my work without worrying about missed opportunities. Highly recommend it to any tradesperson!
Andres Mendoza
AZ Plumbers
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Learn more about our services and how we can help you capture every lead.
Don’t let missed calls cost you jobs. Our FAQ section provides all the information you need to get started and maximize your income.
Frequently Asked Questions
★★★★★
Our FAQ section is designed to address common inquiries about TradeCapture. We understand that as a busy tradesperson, you may have questions about how our service works, its benefits, and pricing. Here, we provide clear answers to help you make informed decisions. If you have further questions, feel free to reach out to our customer support team for assistance.
Positive Features
+ Easy setup with no new hardware required, allowing you to start capturing calls immediately.
+ Automatically logs customer details, ensuring no leads are missed and all inquiries are recorded.
+ Professional text messages sent to customers, enhancing your business’s image and communication.
Negative Features
– Requires a mobile phone with call forwarding, which may not be suitable for all tradespeople.
– Monthly subscription fees may be a concern for some, but the potential income gained outweighs the cost.